Your order will usually ship within 2-3 days after it was placed to our website, depending on volume and time of submission, except on Saturday, Sunday and holidays. In specific circumstances, if your order does not ship by the next 2-3 days, Customer Service will notify you via email and/or phone explaining the delay.
Shipping is calculated based on the order weight and distance from our Phoenix , AZ warehouse. Most orders will ship UPS. UPS Ground service can take up to 7 business days to arrive after the ship date. For UPS there is no guarantee on arrival dates. If you need a certain date for shipping please call for 1-3 day shipping rates .
Domestic orders: all orders will ship free via UPS Ground (excluding orders to Hawaii, Alaska, International Countries, and B2B customers). UPS Ground can take up to 7 business days to arrive after ship date.
https://www.southwesternpopcorn.com is not responsible for incorrect information provided to us. A minimum $25 Change of Address fee will be charged if you change your shipping destination after your package is in transit. If your package has already been delivered, there will be additional charges for package pick-up and re-delivery.
IMPORTANT: https://www.southwesternpopcorn.com does not ship to PO Box addresses. Orders shipped to Hawaii, Alaska, and Puerto Rico must be quoted in writing.
CANCELLATIONS: Once an order has been placed “In Progress” and the order is moved to our warehouse for fulfillment, it cannot be canceled. It is near impossible to find an individual order when it is mixed with several 100 other orders. Please contact Customer Service if you wish to stop, or change an order In Progress. We will happily discuss all options with you.